Orders typically are received anywhere from 5-9 business days from the date your order is shipped, and not from when your order is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate and doesn’t include weekends or holidays.
Shipping Rates & Delivery
5-9 Business Days
2-4 Day Shipping
2-4 Business Days
1-2 Day Shipping
1-2 Business Days
WE ONLY OFFER EXCHANGES OR STORE CREDIT
If for any reason you are not happy with your purchase, you may return the item(s) within 7 business days
of receiving your order for store credit for the total price of the item(s) – Please return items in original condition (unworn, unwashed & unaltered) with the tags attached. Shoes should be returned unworn and free of damage. The item must not have gone on sale, been discounted, or be part of a special order. -Sales/Clearance items/Special orders/Gift Certificates are final sale and may not be returned or exchanged
. -Accessories such as jewelry, belts, hats, scarves, handbags and beauty products may not be returned or exchanged
, and of course the item must be from HOLLYWOOD MISSES online store. – To ensure your item gets to us and because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order to us for your exchange to be processed. We will email you once your item has been received and issue you your store credit. – IMPORTANT:
Return postage will only be covered by HWM in the case of damaged or wrong merchandising. If you receive an incorrect item or damaged item, please notify us immediately so we can quickly resolve the matter. Send us an email at firstname.lastname@example.org – HWM reserves the right to decline the exchange of your items if the above terms have not been followed. – STEPS TO TAKE:
1. Repackage your item(s) you are returning securely (in the same box or in a box comparable to the one you received your item in). 2. Include a copy of your order# with the item(s)
you are returning. 3. You are responsible for any shipping charges, which occur from the exchange (return postage will only be covered by HWM in the case of damaged or mis-shipped merchandise). 4. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that never arrive. 5. As soon as we receive the item you are returning we will inspect the item(s) to make sure it is in the same condition we shipped out to you and after confirming the item(s) meet the criteria, we will email you with your store credit (store credit does not expire). 6. Ship the item(s) you are returning to: HOLLYWOOD MISSES EXCHANGES ORDER #_______________
Measurements – Clothes
For bust size measure around your chest at the fullest point of your bra cup. Make sure to go under your arms, not around them!
Measure around the smallest part of your waistline with one finger between your body and the measuring tape.
Stand with your heels together, keeping tape straight and parallel to the floor. Measure around the fullest part of your hips.
Stand with your heels together, keeping tape straight and perpendicular to the floor. Measure from the high point of your shoulders down the length of your back.
Find a pair of pants that fit you well and measure from the crotch seam to the opening at the bottom of the pant leg. Round the number to the nearest 1/2″ to get your inseam length.
Measurements – Shoes
Measure the back of the shoe from the bottom of the heel to the top of the shoe.
Measure the back of the heel, from where it connects to the shoe at the top to the heel cap at the bottom.
Measure from the bottom of the sole to where it connects to the shoe at the top of the platform.