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WE ONLY OFFER EXCHANGES OR STORE CREDIT


If for any reason you are not happy with your purchase,
you may return the item(s) within 7 business days
of receiving your order for store credit for the total price of the item(s) – Please return items in original condition (unworn, unwashed & unaltered) with the tags attached. Shoes should be returned unworn and free of damage. The item must not have gone on sale, been discounted, or be part of a special order. -Sales/Clearance items/Special orders/Gift Certificates are final sale and
may not be returned or exchanged
. -Accessories such as jewelry, belts, hats, scarves, handbags and beauty products
may not be returned or exchanged
, and of course the item must be from HOLLYWOOD MISSES online store. – To ensure your item gets to us and because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order to us for your exchange to be processed. We will email you once your item has been received and issue you your store credit. –
IMPORTANT:
Return postage will only be covered by HWM in the case of damaged or wrong merchandising. If you receive an incorrect item or damaged item, please notify us immediately so we can quickly resolve the matter. Send us an email at care@hollywoodmisses.com – HWM reserves the right to decline the exchange of your items if the above terms have not been followed. –
STEPS TO TAKE:
1. Repackage your item(s) you are returning securely (in the same box or in a box comparable to the one you received your item in). 2. Include a
copy of your order# with the item(s)
you are returning. 3. You are responsible for any shipping charges, which occur from the exchange (return postage will only be covered by HWM in the case of damaged or mis-shipped merchandise). 4. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that never arrive. 5. As soon as we receive the item you are returning we will inspect the item(s) to make sure it is in the same condition we shipped out to you and after confirming the item(s) meet the criteria, we will email you with your store credit (store credit does not expire). 6. Ship the item(s) you are returning to:
HOLLYWOOD MISSES EXCHANGES
ORDER #_______________

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